A Clear Update on Lead Times, Delivery Dates and Refunds

We want to put our delivery and refund position clearly in writing so that every customer knows exactly where they stand before placing an order and throughout the manufacturing process.

Our Current Position

As of 19th September 2026, Three Skulls Furniture is not carrying an overdue production backlog.

Business is operating normally, with furniture being built and delivered every week. This is reflected in our regular workshop updates, completed deliveries, customer photographs, feedback and independent reviews.

Our Official Lead Time

Our current quoted timeframe for manufacturing and delivery is 10 to 12 weeks from the order date shown on your confirmation, unless a different timeframe or specific delivery date has been agreed with you in writing.

We are currently completing many orders considerably faster than this. However, customers should continue to allow the full 10 to 12 weeks when ordering and only make plans for delivery when a guaranteed delivery date is given.

When a date is given, we ask that you allow a seven-day delivery cushion for any unexpected delays.

An earlier completion estimate is always welcome, but it should not be treated as a guaranteed delivery date unless that date has been confirmed directly by us in writing.

An order that remains within its agreed timeframe is not overdue or part of a backlog. It is an active order progressing through our normal manufacturing process.

Confirmed Delivery Dates

A delivery date is only confirmed when it has been communicated directly to the customer by us.

Provisional estimates, possible delivery weeks or general progress updates should not be treated as confirmed delivery arrangements.

We strongly recommend that customers do not dispose of existing furniture, arrange help, book time away from work or make any other permanent arrangements until their delivery date has been confirmed directly by us.

What Happens If a Delay Occurs?

If we believe that we will be unable to complete and deliver an order within the agreed timeframe, we will contact the customer directly, explain the situation and provide an updated delivery date.

The customer will then be given two clear options:

  1. Accept the revised delivery date and continue with the order.
  2. Cancel the undelivered order and receive a full refund of all money paid towards it.

Any customer whose order has exceeded the agreed delivery timeframe because of a delay on our side will be given this choice. Nobody will be forced or pressured to continue waiting for an order they no longer wish to receive.

A full refund means a full refund. There will be no cancellation fee, administration charge or deduction from the amount paid for the undelivered order. This includes any delivery charge already paid.

Refunds will be processed without undue delay and in accordance with the customer’s legal rights.

Agreeing to a Revised Delivery Date

If a customer chooses to continue with their order and expressly agrees to a revised delivery date, that date becomes the new agreed delivery date.

We will confirm the revised date in writing. Accepting a revised date does not remove or limit the customer’s statutory rights.

If we are unable to meet the revised delivery date, the customer will again be offered the choice of agreeing to a further date or receiving a full refund.

Changes and Customer Availability

If a customer requests changes after placing their order, delays providing measurements or other required information, is unable to accept delivery when it is offered within the agreed timeframe or asks us to postpone a confirmed delivery, this may affect the original timeframe.

Any revised arrangements and their effect on the delivery date will be discussed and confirmed directly with the customer.

Customer Support and Enquiries

For order updates, delivery enquiries or general communication, please contact us directly through one of the following channels:

Please note that the direct line is only available between 9am and 5pm, Monday to Friday.

Our WhatsApp numbers are monitored daily. To help us keep communication clear and respond efficiently, we kindly ask that WhatsApp is used for messages only and not for calls, unless necessary.

Our Position Is Simple

This is not a new policy.

We have repeatedly made it clear that any customer affected by a genuine delivery delay on our side will be offered the choice of an agreed revised delivery date or a full refund.

We are publishing this while business is operating normally because customers should know exactly what to expect before placing an order, not only when something goes wrong.

Our published lead time remains 10 to 12 weeks. We are currently completing many orders considerably faster, and there is no overdue production backlog.

We will continue building, delivering and openly showing the work taking place behind the scenes every day.

Nothing in this statement limits, removes or replaces any customer’s statutory consumer rights.

This statement will also be pinned above our terms and conditions on our social media profile.

Thank you for taking the time to read.

Three Skulls Furniture

Further Three Skulls Furniture Information

Read the Three Skulls Furniture FAQ for answers about our business, handmade furniture, bespoke commissions, payment options and customer reviews.

If you need help with a specific order or want to discuss a new commission, please contact Three Skulls Furniture.

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